How We Work

Strengthen how your organization responds after harm

It is critical for every healthcare organization to have a reliable approach in place for responding after harm.

A better way to respond to harm

Our programs are designed by experts with real-world experience implementing Communication and Resolution Programs (CRPs).

They help organizations move from awareness to action by building the systems, skills, and consistency needed to respond with accountability, compassion, and transparency.

The invaluable coaching we got through PACT gave us a strong foundation for implementing a reliable Communication and Reconciliation Program. Its practical tools – not just theory – made the difference. The partnership and peer community were critical to our success and supported meaningful culture change in patient safety.

- Lindsay Robinson, MS, OTR/L, Associate Vice President, Patient Safety, Northern Light Health

Our Programs

Our programs are designed to meet healthcare organizations where they are.

Whether you are building a Communication and Resolution Program, strengthening an existing approach, or looking for targeted support, we help you determine the right path forward.

PACT Collaborative

PACT: Pathway to Accountability, Compassion, and Transparency

The PACT Collaborative helps healthcare organizations improve the way they respond to harm by supporting the implementation of Communication and Resolution Programs (CRPs).

PACT Leadership & Innovation Network

A national network for shared learning, connection, and advancement

The PACT Network is a forward-thinking learning community for
organizations deeply dedicated to harm response program implementation, longevity, and innovation

Training & Consulting

Targeted guidance to support implementation, education, and leadership alignment.

Get in touch

If you’re looking to build, strengthen, or advance the response to harm, we’re here to help.