Research
Our work is grounded in research, real-world implementation, and ongoing collaboration with healthcare organizations.
Over the past two decades, our team and collaborators have contributed to a growing body of evidence supporting more transparent, consistent, and effective responses after harm.
Our Impact
This work has helped shape both the science and practice of how healthcare organizations respond after harm.
200+
Publications
85+
Journals
12,500+
Citations
12,500+
Citations
Our work has also contributed to national initiatives, including AHRQ and CMS patient safety efforts, and has been recognized with leading awards in patient safety and quality.
Selected publications
Selected work from our team and collaborators:
- The power and pain of words: how language matters in responding to patients after harm
- Responding to Medical Errors - Implementing the Modern Ethical Paradigm
- Another Medical Malpractice Crisis? Try Something Different
- Making Communication and Resolution Programs Mission Critical in Healthcare Organizations
- Effects Of A Communication-And-Resolution Program On Hospitals’ Malpractice Claims And Costs
Evidence & insights
Practical tools and resources to support implementation, measurement, and continuous improvement:
Get in touch
If you’re looking to build, strengthen, or advance the response to harm, we’re here to help.