PACT Collaborative
The PACT Collaborative – convened by The Center and Ariadne Labs – helps healthcare organizations move from good intentions to reliable practice after harm.
The PACT Collaborative helps healthcare organizations build and strengthen Communication and Resolution Programs (CRPs) through structured learning, expert guidance, and peer collaboration.
About the PACT Collaborative
The PACT Collaborative convenes healthcare organizations for a structured, year-long initiative to improve how they respond after harm.
Through guided learning, real-world application, and peer collaboration, teams build the knowledge, skills, and systems needed to implement a comprehensive and reliable Communication and Resolution Program.
Launched in 2020 by The Center for Harm Response, Ariadne Labs, and the Institute for Healthcare Improvement, the Collaborative’s 5th cohort begins Spring 2027.
Start to engage your multidisciplinary team now – including leadership, clinical care, patient safety, risk management, and patient relations. Now accepting applications for the next PACT Cohort! Download the PACT Collaborative Information Packet to learn more!
What Your Organization Gains
Tangible outcomes that strengthen how your organization responds to harm—across people, processes, and practice.
A clear, structured approach to responding after harm
Alignment across teams involved in harm response
Practical tools you can apply immediately
Increased confidence in communication with patients and families
A more consistent and reliable process across the organization
A peer network of organizations doing this work alongside you
Learn together
Participate in 6 virtual learning sessions over 12 months with expert faculty and peer organizations who share your commitment to implementing a better response to harm
Apply in practice
Use structured action periods to apply what you’ve learned and begin building or strengthening your approach.
Get support
Work with faculty and a dedicated coach while learning alongside peers to maintain momentum and make meaningful progress.
How it works
What's Included
A structured program with the tools, guidance, and support needed to build and sustain effective harm response.
- 6 virtual learning sessions over 12 months
- Ongoing coaching and faculty support
- Practical tools, templates, and implementation guides
- Peer collaboration and shared learning
- A structured roadmap for building or strengthening your CRP
Together, these elements provide the structure and support needed to build a strong and sustainable approach to responding after harm.
PACT has been instrumental in helping us move forward with implementation, while also providing high-quality education and practical training. The learning sessions are thoughtfully designed and highly valuable, making it easier to translate concepts into real-world practice.
Get in touch
If you’re looking to build, strengthen, or advance the response to harm, we’re here to help.